Patient Rights
Patient Responsibilities
What to do if you have a complaint or concern
Advance Directives
HIPAA Privacy Notice
Disclaimer



PATIENT RIGHTS AND RESPONSBILITIES

In accordance with Section 70707 of the California Health and Safety Code, Silicon and Bascom have adopted the following list of Rights and Responsibilities for Patients:

PATIENT RIGHTS:

  • As a recipient of Federal financial assistance, the Center does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, creed, sex or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by the Center directly or through a contractor, or any other entitity with which the Center arranges to carry out its programs and activities.
  • Patients are provided appropriate privacy.
  • Patient disclosures and records are treated confidentially, except when required by law, patients are given the opportunity to approve or refuse their release.
  • Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. Unless when it is medically inadvisable to give such information to a patient or to a legally authorized person.
  • Patients are given the opportunity to participate in decision involving their healthcare, except when such participation is contraindicated for medical reasons.
  • Patients are given information for the provision of after-hour and emergency care.
  • Patients are given information regarding fees for service, payment policies and financial obligations.
  • Patients have the right to decline participation in experimental or trial studies.
  • Patients have the right to receive marketing or advertising materials that reflects the services of the Centers in a way which is not misleading.
  • Patients have the right to express their concerns and receive a response to their inquiries in a timely fashion.
  • Patients have the right to self-determination including the right to accept or to refuse treatment and the right to formulate an Advance Directive. See Policy on Advanced Directive. See policy on Advanced Directive.
  • Patients have the right to know and understaned what to expect related to their care and treatment.



PATIENT RESPONSIBILITIES:

  • Tell us important information about your health or your child's health including symptoms, treatments, medicines and other illnesses; and to report unexpected changes in your own or your child's condition.
  • Ask for an explanation if you do not understand papers you are asked to sign or anything about your own or your child's care.
  • Gather as much information as you need to make informed decisions.
  • Be available so staff can teach you how to care for yourself or your child; we want to share our knowledge with you, but you must be prepared to learn.
  • Follow the care prescribed or recommended for you or your child by the physicians, nurses, and other members of the health care team; remember, if you refuse treatment or do not follow instructions, you are responsible for your actions.
  • Respect the rights and privacy of others.
  • Know and follow the Center's policies and procedures.
  • Assure the financial obligations associated with your own or your child's care are fulfilled.
  • Responsible for being respectful of his/her personal property and that of other persons in the Center.
  • Take an active role in ensuring safe patient care. Ask questions or state concerns while in our care. If you don't understand, ask again.



If you have a complaint or concern.

The Administration of Silicon and Bascom is committed to protecting patient's rights and providing quality care. If you have any complaints or concerns, please ask to speak to the Director of Surgery Center Operations. If you are not able to resolve your concerns please direct them to the Chief Executive Director at (650) 389-1655. We are committed to respond to your concerns.



ADVANCE DIRECTIVES

Facts about Advance Directives

What are advance directives?

"Advance directive" is a general term that refers to your oral and written instructions about your future medical care, in the event that you become unable to speak for yourself. Each state regulates the use of advance directives differently. There are two types of advance directives: a living will and a medical power of attorney.

What is a medical power of attorney?

A medical power of attorney is a document that enables you to appoint someone you trust to make decisions about your medical care if you cannot make those decisions yourself. This type of advance directive may also be called a "health care proxy" or "appointment of health care agent." The person you appoint may be called your health care agent, surrogate, attorney-in-fact, or proxy. The person you appoint through a medical power of attorney is authorized to speak for you any time you are unable to make your own medical decisions, not only at the end of life.

Why do I need an advance directive?

Advance directives give you a voice in decisions about your medical care when you are unconscious or too ill to communicate. As long as you are able to express your own decisions, your advance directives will not be used and you can accept or refuse any medical treatment. But if you become seriously ill, you may lose the ability to participate in decisions about your own treatment.

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